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IT Support at Mobilestyx
Experience: 1-2 Years
Salary: As Per Company Standard
Description
Position Overview
We are looking for a motivated and skilled IT Support to join our team. The ideal candidate will have excellent English communication skills, strong proficiency in Microsoft Office applications, and a minimum of 10+ years of formal education.
Key Responsibilities:
Serve as the first point of contact for internal teams or clients, addressing IT-related inquiries and issues promptly and professionally.
Provide support via email, phone, and chat for technical issues related to hardware, software, and networking.
Maintain detailed records of support activities and interactions in the company’s CRM or ticketing system.
Collaborate with internal departments to escalate and resolve complex technical problems.
Monitor and identify recurring issues to help improve support processes and system efficiency.
Required Skills:
Fluency in English with strong verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Minimum 10+ years of schooling.
Strong troubleshooting and problem-solving skills.
Ability to work independently as well as within a team.
Previous experience in IT support or a technical customer service role is an advantage.
Opportunities for growth and development within the organization.
We are looking for a motivated and skilled IT Support to join our team. The ideal candidate will have excellent English communication skills, strong proficiency in Microsoft Office applications, and a minimum of 10+ years of formal education.
Key Responsibilities:
Serve as the first point of contact for internal teams or clients, addressing IT-related inquiries and issues promptly and professionally.
Provide support via email, phone, and chat for technical issues related to hardware, software, and networking.
Maintain detailed records of support activities and interactions in the company’s CRM or ticketing system.
Collaborate with internal departments to escalate and resolve complex technical problems.
Monitor and identify recurring issues to help improve support processes and system efficiency.
Required Skills:
Fluency in English with strong verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Minimum 10+ years of schooling.
Strong troubleshooting and problem-solving skills.
Ability to work independently as well as within a team.
Previous experience in IT support or a technical customer service role is an advantage.
Opportunities for growth and development within the organization.
Skills
Word Excel PowerPoint Outlook
